Limited Lifetime Warranty
Our Guarantee
Sparrow Instruments LLC warrants solely to the original purchaser that the instrument purchased shall be free from defects in workmanship and materials and shall function for a period of one lifetime from the date of purchase. Sparrow reserves the right to determine upon inspection if the warranty claim is valid or not.
This Limited Warranty is valid to the original purchaser only and is non-transferable. Any modification to the instrument will void the warranty. Buyer is responsible for return shipping cost in the event of warranty claim.
Not Covered
1) Assorted defects or damages due to negligence, misuse, accident, improper maintenance, or modification practices on the instrument or its parts.
2) Normal fret and string wear on the instrument including broken strings and tuners due to improper tuning.
3) Normal wear or breakage of frets, strings, nuts, saddle, batteries, finish or other damage or deterioration due to normal wear and tear of the instrument or its parts.
4) Damage resulting from exposure to extreme temperatures, humidity, acts of nature, dry climates, or salt air climates. When the instrument is not in its case or bag for more than two days we recommend it be stored in a room with a relative humidity of 40-60% with its humidifier correctly installed inside the instrument.
Claims
In the event of a warranty claim, please contact us directly at sparrowukulele@gmail.com.